Use code DISCOVER2026 for an extra 5% off your first stay.T&Cs apply.
Book a stay

Arrival and departure

Arrive at any hour, without waiting

Self check-in is standard across the portfolio, with attended arrival available on request. There is no reception desk, no fixed arrival window and no circumstance in which a guest waits outside a building for a key.

Browse propertiesContact us
Arrival at a Prime Host London apartment
Any hourArrival accepted
Self check-inAs standard
On requestAttended arrival
15:00 / 11:00Standard times

How arrival works

Four stages, all confirmed in advance

Access arrangements are issued before travel, so a guest lands in London already knowing how they enter the building and the apartment.

Instructions in advance
Instructions in advance
Full address, building entry procedure, apartment access code and directions issued in writing before arrival, once payment has cleared and identity verification is complete.
Browse properties
Keyless entry
Keyless entry
Apartments are fitted with coded entry. Each stay is issued a unique code, active for the reserved dates only and deactivated at departure — no key collection, no key deposit and no key to lose.
Browse properties
Attended arrival
Attended arrival
Where a guest would prefer to be met, a member of our team can attend to hand over the apartment, demonstrate the heating and appliances and answer questions in person. Available on request at no additional charge.
Browse properties
Departure
Departure
Check-out by 11:00, with no procedure beyond leaving the apartment secure. Later departure can frequently be arranged, and luggage can often be held on the day of departure by prior arrangement.
Browse properties

Late arrivals

A flight at midnight is not a problem

Because entry is coded and instructions are issued in advance, arrival time is immaterial to us. Guests routinely check in after midnight, and a delayed flight requires no action beyond letting us know if you would like us to hold the apartment beyond the arrival date.

This is the practical distinction from a conventional letting, where access depends on an agent or landlord being available, and from a small hotel, where a late arrival may mean a locked door and a telephone number nobody answers.

  • Entry codes active from 15:00 on the arrival date
  • No reception desk and no fixed arrival window
  • Support desk staffed overnight if a code fails
  • Delayed arrival does not forfeit the reservation
Browse properties
Late arrival at a London serviced apartment
London serviced apartment building

Optional arrangements

Early arrival and late departure

Where the apartment is free, early check-in and late check-out can be arranged in advance. Both are subject to availability and to a modest additional charge, which we confirm before it is applied. Where the preceding or following reservation prevents it, we will say so rather than leave the request open.

Additional housekeeping during a stay, including daily servicing, can also be arranged for an additional charge. Baby cots, high chairs and additional bedding are provided on request.

Browse properties

Information

Frequently asked questions

Arrival

+ Can I check in late at night?
Yes. Entry is by code and instructions are issued before you travel, so there is no restriction on arrival time and nobody needs to meet you. Our support desk is staffed overnight if anything does not work as expected.
+ What if my flight is delayed?
Nothing is lost. Let us know and the apartment is held. A late arrival is not treated as a no-show, and your access code remains valid.
+ Can somebody meet me at the apartment?
Yes, on request and at no additional charge. A member of our team will hand over the apartment, show you the heating, appliances and safe, and answer any questions in person.
+ When do I receive the access details?
Shortly before arrival, once payment has cleared and identity verification of the lead guest is complete. Access details are personal to the reservation and must not be shared.

Timings and extras

+ What are the standard check-in and check-out times?
Check-in from 15:00 and check-out by 11:00 unless your confirmation states otherwise.
+ Is early check-in or late check-out available?
Frequently, subject to the apartment being free. Both carry a modest additional charge, confirmed before it is applied. Please ask as early as possible, as availability depends on the adjacent reservation.
+ Can you store my luggage on departure day?
Often, by prior arrangement. Tell us in advance and we will confirm whether it is possible for your apartment.

Arrive on your schedule

Coded entry, instructions in advance, and a staffed desk if anything needs attention.

Browse propertiesContact us

Arrival

Any hour

Coded entry, issued in advance, active from 15:00

No reception, no key collection and no waiting outside. Attended arrival available on request at no additional charge.