Services · Check-ins & check-outs

Smooth arrivals, spotless departures

The first and last thing a guest remembers is how they were greeted and how they left. Our London team handles every check-in and check-out — any hour, every time — so arrivals are effortless and your property is always guest-ready.

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Every arrival, handled

Punctual, prepared, every time

Consistency here is what reduces complaints and lifts ratings. We manage every stage with precision and care, coordinated live with housekeeping and maintenance.

0124/7 arrivals

Late-night landings, early flights, last-minute changes — someone is always available so guests never feel stranded.

02In-person or self check-in

Whatever suits the guest and the building — a warm meet-and-greet or smooth, secure self check-in with clear instructions.

03Property prepped & checked

Before every arrival we confirm with housekeeping and maintenance that the home is cleaned, inspected and fully equipped.

04Smooth departures

Clear checkout guidance and a friendly send-off, then we secure and lock up the property straight after.

05Post-stay inspection

After each guest we inspect the home, replenish essentials and flag anything that needs attention — keeping it guest-ready.

Punctual, prepared, every time

For owners

Hands-off

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Why it matters

Smooth arrivals protect your reviews — and your revenue

Guests forgive almost anything except a bad arrival. A punctual, well-briefed check-in and an easy checkout keep your reviews strong, which lifts your search ranking and fills more nights at better rates — and you never do a midnight key run or field an early-arrival call. It’s one more part of hosting taken entirely off your plate.

What we handle

Arrivals to departures, covered

Late-night arrivals Early check-in Key & access handover Pre-arrival prep check Departure & lock-up Post-stay inspection Restock essentials

Quality control

Guest-ready after every single stay

After each guest checks out, our team runs a full property check — inspecting for issues, replenishing toiletries and essentials, and handling upkeep — so the next arrival walks into a spotless home and your property’s condition is protected long-term.

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Earn

23% more

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Benefit

Your partner in profitable, hands-off short-term and mid-term rentals

Work with a local London team that manages thousands of guest stays a year. We handle listings, pricing, guests and housekeeping end to end, so your property earns up to 23% more than owners see with other operators, without the day-to-day work.

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Local & accountable

One dedicated team for your property

From the first estimate to every guest checkout, a single local London team is accountable for your home — no call centres, no handoffs. We know the buildings, the licensing and what guests expect, and we treat your property like our own.

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London holiday home managed by Prime Host

Support

Check-in FAQs

Arrivals

+ Do you offer in-person and self check-in?

Both. Some owners prefer a personal greeting for higher-value stays, others want the efficiency of self check-in with a smart lock or key safe — we set up whichever fits your property, and either way there's a real person reachable if a guest has trouble getting in.

+ What about late-night or early arrivals?

We accommodate them. Self check-in handles most out-of-hours arrivals smoothly, and our team is reachable overnight if a guest needs help, so red-eye landings and late trains don't become problems. Clear pre-arrival instructions mean most late arrivals are entirely self-sufficient.

+ How do guests get keys or access?

Through whichever method suits your property — a personal in-person greeting, a smart lock, or a secure key safe — with step-by-step instructions sent before arrival and our team on call for any access issue, day or night.

Between stays

+ How do you make sure the property is ready?

Every changeover ends with a structured inspection against a fixed checklist — cleanliness, fresh linen, restocked essentials, working appliances and safety devices, and the space reset to its staged layout. Anything below standard is fixed before check-in and logged, so guests consistently walk into a property that matches its photos.

+ What happens at checkout?

Guests check out by an agreed time, then our housekeeping team attends for a full turnover — inspecting the property, reporting any damage or maintenance issues, doing a deep changeover clean, replacing linen and towels and restocking essentials so it's guest-ready for the next arrival. Anything found is logged and flagged to you the same day.

Issues

+ What if something is found after checkout?

Our team documents any damage or missing items during the post-checkout inspection, with photos, and where appropriate we pursue the security deposit or Airbnb's AirCover / the platform's damage protection on your behalf. You're kept informed and never left to chase it yourself.

+ How do you handle lost property?

Anything a guest leaves is logged at the changeover clean, stored securely, and returned by tracked post at the guest's cost, or held for collection. We keep a simple record so items are matched to the right stay and nothing goes missing between bookings.

Effortless check-ins, protected reviews

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£3M

Fully insured, on every stay

Up to £3 million of damage protection on every stay — if a guest damages your property or its contents, we handle the claim and the repair.