Services · Linen & toiletries

Hotel-grade linen and toiletries, always stocked

Fresh, high-quality bedding and towels and a full set of premium toiletries and essentials for every guest — supplied, laundered and replenished by us, so your property always feels like a five-star stay.

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What we supply

Everything a guest touches, fresh

Comfort is in the details — crisp sheets, soft towels and toiletries that feel considered. We provide and maintain all of it, so nothing runs out mid-stay and every guest arrives to a spotless, fully stocked home.

Hotel-grade bed linen

Crisp, high-thread-count bedding, professionally laundered and replaced after every guest.

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Premium toiletries

A considered set of shampoo, conditioner, body wash and soap — the little touches guests remember.

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Bathroom amenities

Fresh towels, bath mats and everyday amenities, topped up and presented to a hotel standard.

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Kitchen & everyday essentials

Tea, coffee, dishwashing and the small consumables that make a home feel ready to live in.

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Comfort

5★ feel

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Why it matters

The details guests remember and rate

Guests rarely review the things that work — but they always notice thin towels, tired bedding or an empty shampoo bottle. Consistent hotel-grade linen and thoughtfully stocked toiletries make a stay feel premium, protect your ratings, and save you the constant hassle of buying, laundering and replacing it all yourself.

What’s included

Supplied and replenished by us

Bed linen Bath towels Shampoo & body wash Soap & amenities Toilet tissue & paper Kitchen consumables Cleaning supplies

Mid-term & corporate

Corporate & mid-term stays, fully managed

We manage corporate lets and mid-term stays of three to six months alongside nightly short-lets — relocations, project teams and extended business trips. One local team handles booking, contracts, furnishing, housekeeping and 24/7 guest support, so your property stays occupied and profitable across every length of stay.

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Local & accountable

One dedicated team for your property

From the first estimate to every guest checkout, a single local London team is accountable for your home — no call centres, no handoffs. We know the buildings, the licensing and what guests expect, and we treat your property like our own.

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London holiday home managed by Prime Host

The details

The details guests quietly judge

Guests rarely praise great linen — but they always notice thin towels or an empty bottle. We keep every touchpoint hotel-grade and fully stocked.

01Consistent quality

Every set is inspected and rotated before it wears, so your home always presents as premium.

02Never a shortage

Par levels and back-up stock mean no missing towels or empty toiletries, even on same-day turnovers.

03Premium options

Upgrade to premium linen and branded amenities that photograph beautifully and justify a higher rate.

04One less job

From bedding to amenities to kitchen consumables — sourced, laundered and replenished by us.

Hotel-grade linen, replaced every stay

Support

Linen & toiletries FAQs

Linen

+ Do you provide the linen and towels?

Yes — we provide and maintain hotel-grade linen and towels, freshly laundered and replaced at every turnover, with spare sets held so a delayed wash never delays a check-in. It's all included in the changeover, not billed as an extra you have to manage.

+ How often are they replaced?

Linen and towels are freshly laundered and swapped at every single changeover, and the stock itself is rotated out and renewed as soon as it shows wear, so guests never see tired or greying textiles. Presentation drives reviews, so we're strict about it.

+ Where are they laundered?

Through professional commercial laundry to a consistent hotel standard — not domestic machines — which keeps whites crisp, hygiene high and turnaround reliable between back-to-back bookings. We hold spare linen stock so a laundry delay never holds up a check-in.

Toiletries

+ What toiletries do guests get?

Guests receive quality shampoo, conditioner, body wash and hand soap as standard, plus essentials like loo roll, kitchen basics and tea and coffee — the small touches that earn five-star reviews. We keep everything topped up at each changeover so a stay never starts with an empty dispenser.

+ Who restocks consumables?

Prime Host does — our housekeepers restock toiletries, loo roll, tea, coffee and kitchen essentials at each turnover as part of the changeover, billed through at cost with no mark-up. You never have to run supplies or track what's running low.

Cost

+ Is this included in management?

If it's core to running the let — listing, pricing, guest communication, check-in/out, and coordinating cleaning, linen and maintenance — then yes, it's covered by your commission. Pass-through costs (the changeover clean, consumables, repairs) and optional projects (staging, design, renovation) are separate and always shown transparently.

+ Can I choose premium brands?

Absolutely. Many owners of higher-end London homes want a specific toiletry or amenity brand to match the property, and we're happy to source and maintain your preferred products — the only difference is the consumable cost. It's a simple way to lift the guest experience and justify a higher nightly rate.

Fresh linen and toiletries, every single stay

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£3M

Fully insured, on every stay

Up to £3 million of damage protection on every stay — if a guest damages your property or its contents, we handle the claim and the repair.