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Services · Guest communication

Real people, looking after your guests 24/7

Your rental never sleeps — and neither do we. A dedicated London team answers every message across every platform, day and night, so your guests feel cared for, your reviews stay high, and you never touch the inbox.

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Guest enjoying a managed London apartment
24/7Guest support, every day
<5 minAverage response time
100%Real people, never bots
5★Reviews we protect

Every stage of the stay

Looked after from first message to final review

Guests judge a stay on how they’re treated when they need something. We’re there for all of it — before they arrive, throughout the stay, the moment something goes wrong, and after they leave.

Before arrival
Before arrival
Fast, friendly answers to booking questions and pre-stay requests, so guests arrive relaxed and confident.
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During the stay
During the stay
Anything guests need, day or night — directions, amenities, local tips or an extra set of towels.
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When something goes wrong
When something goes wrong
Lost keys at 2am or a faulty AC — real people resolve it fast, before it ever becomes a bad review.
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After checkout
After checkout
Thoughtful follow-up and review prompts that build your ratings and bring guests back next time.
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Five-star guest experience
Reviews
5★ stays
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Why it matters

Fast, friendly replies turn into better reviews

On short-lets, response time is part of the product. Guests who get a quick, warm reply feel comfortable and cared for — and they show it in the ratings. Consistent five-star communication lifts your review scores, which lifts your search ranking, which fills more nights at better rates. It is the quietest lever on your earnings, and we pull it every single day.

What we handle

Every guest message, off your plate

Booking questionsPre-arrival infoCheck-in helpIn-stay requestsIssue resolutionLocal recommendationsReview management

Real people, real time

A friendly team, not an autoresponder

Guests can tell the difference between a canned message and a real person who actually helps. Every conversation is handled by our trained London team — the same warm, attentive service at 3pm or 3am — across all your booking platforms. You stay completely hands-off, while your guests feel genuinely looked after.

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Guests enjoying their London stay

How it works

Hands-off for you, five-star for guests

01

We take over your inboxes

We connect every platform — Airbnb, Booking.com and the rest — into one managed channel.

02

Guests message, any hour

Every question and request lands with our London team, day or night, on any platform.

03

We reply & resolve

Real people answer quickly, handle requests and fix problems on your behalf — not automated bots.

04

You get a 5-star operation

Happier guests, better reviews and higher rankings — with zero messages for you to answer.

Prime Host · London

Get your property Airbnb-rental ready in under 7 days

  • Local team on the ground
  • 24/7 guest support
  • Airbnb-ready in about seven days
  • Earn up to 23% more than other operators
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London skyline
Set up
7 days
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We operate in 4+ countries See all locations
London holiday home bedroom
Earn
23% more
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Benefit

Your partner in profitable, hands-off short-term and mid-term rentals

Work with a local London team that manages thousands of guest stays a year. We handle listings, pricing, guests and housekeeping end to end, so your property earns up to 23% more than owners see with other operators, without the day-to-day work.

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More than replies

Communication that earns its keep

Response time is part of the product. Guests who get a fast, warm reply rate higher — and our team answers in under 5 minutes on average, 24/7.

01Local knowledge
Recommendations and problem-solving from a London team that knows the city and your building — the help that earns five stars.
02Five-star nudges
We prompt reviews at the points in a stay that turn a happy guest into a public review and a repeat booking.
03Issue resolution
When something goes wrong we coordinate the fix on your behalf, so a 2am message never becomes a bad review.
04Full visibility
Every conversation is recorded and available to you — hands-off, but always able to see how guests are looked after.

A guest, looked after around the clock

Support

Guest support FAQs

Speed & cover

+ How fast do you respond to guests?
Fast — our team aims to answer guest messages within minutes during the day and promptly overnight, because quick, helpful replies are one of the biggest drivers of five-star reviews and repeat bookings. It's real people who know your property, not a generic bot firing canned replies.
+ Do you really cover the middle of the night?
We do. Genuine emergencies — a leak, a lockout, no heating, a security concern — don't wait for office hours, so neither do we; our team and on-call London trades operate around the clock. Guests get a fast human response instead of a voicemail.
+ Which platforms do you message on?
Wherever your guests are — primarily in-platform on Airbnb, Booking.com, Vrbo and Expedia, plus email and SMS where appropriate — all routed to one inbox so nothing is missed. Our team replies as your host, so guests get one consistent, professional voice.

The team

+ Is it real people or automated replies?
Real people. We use smart automation for instant acknowledgements and routine info, but every genuine question, request or issue is handled by a trained team member replying as your host. Guests get quick answers and a human when it matters.
+ Which languages do you support?
Our team communicates fluently in English and handles international guests confidently, using professional translation where needed so nothing is lost with overseas visitors. London's guest base is global, and clear communication in the guest's language protects your reviews.

Control

+ Can I see the guest conversations?
Yes. Every message thread is visible to you through your owner dashboard, so you always have full transparency over how guests are handled — you simply don't have to be the one answering at 2am.
+ Who handles issues that need someone on site?
Our own maintenance team and a vetted network of local London trades, dispatched and supervised by us 24/7. Because we hold access and know the property, we can get the right person there quickly and see the job through, then report it back to you.
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Give your guests five-star support, around the clock

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£3M

Fully insured, on every stay

Up to £3 million of damage protection on every stay — if a guest damages your property or its contents, we handle the claim and the repair.