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Services · Property maintenance

Maintained, safe and always guest-ready

An in-house London team keeps your property in top condition — preventative checks, fast repairs and full safety compliance — so guests stay comfortable, reviews stay high and your asset holds its value.

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Well-maintained London residential tower
In-houseOwn maintenance team
24/7Response to any issue
Every stayPreventative checks
LoggedFully documented

Proactive, year-round

Issues fixed before they cost you

From routine servicing to urgent repairs, we handle every part of your property’s upkeep — resolving problems swiftly so a small fault never becomes a bad review or a big bill.

Preventative checks after every stay
Preventative checks after every stay
We inspect the property between guests and fix small issues before they ever reach a review.
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AC, plumbing & electrical
AC, plumbing & electrical
Routine servicing and fast repairs for the systems guests notice first — cool air, hot water, working sockets.
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Appliances & fittings
Appliances & fittings
Servicing, repair and replacement of appliances, fixtures and everyday wear-and-tear.
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Safety & compliance
Safety & compliance
Smoke and CO alarms installed, tested and maintained, with records kept for every property.
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Why it matters

Consistent care protects your investment

Good maintenance does two jobs at once: it keeps guests comfortable and reviews high today, and it preserves the long-term value of your property. We look after the systems, fittings and safety equipment continuously — professionally, safely and with complete transparency, so nothing is deferred until it becomes expensive.

What we cover

Full-scope property care

How it works

One report, handled end to end

01

Issue spotted or reported

A guest report or one of our inspections flags something that needs attention.

02

Our team is dispatched

Our own London maintenance team attends fast — day or night for urgent issues.

03

Fixed & documented

The repair is completed to standard and logged with notes and photos.

04

You get the record

Everything is reported to you, with costs approved in advance where needed.

Local & accountable

One dedicated team for your property

From the first estimate to every guest checkout, a single local London team is accountable for your home — no call centres, no handoffs. We know the buildings, the licensing and what guests expect, and we treat your property like our own.

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London holiday home managed by Prime Host

Prime Host · London

Get your property Airbnb-rental ready in under 7 days

  • Local team on the ground
  • 24/7 guest support
  • Airbnb-ready in about seven days
  • Earn up to 23% more than other operators
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We operate in 4+ countries See all locations

Ahead of the problem

We catch the small faults first

The cheapest repair is the one you make early. Our own team runs preventative checks and responds fast — on site in as little as 30 minutes.

01Post-stay inspections
A quick check after every stay surfaces wear and tear before it becomes a mid-booking call-out.
02Trade rates, passed on
Our buying power means lower costs on parts and specialist trades than a one-off job — savings that go to you.
03Preventative calendar
AC servicing and routine maintenance are scheduled in advance, extending the life of your systems.
04In-house team
One accountable crew keeps your property safe and guest-ready — no finger-pointing between contractors.

Kept in top condition, year-round

Support

Maintenance FAQs

Service

+ What does property maintenance include?
Proactive and reactive care: routine checks between stays, prompt repairs, appliance and system upkeep, and coordination of trades for anything larger — all logged and reported to you. We catch small faults at turnover before they become mid-stay emergencies, which protects both your reviews and your property's long-term value.
+ Do you have your own team or subcontractors?
Our core housekeeping, linen, guest-experience and maintenance functions are in-house, so standards, timing and accountability sit with us. For specialist trades we use trusted, vetted partners we've worked with for years — but the relationship, quality control and single point of contact remain yours through Prime Host.
+ How fast do you respond to a problem?
Immediately for the guest — our team is contactable 24/7 and triages the issue on the spot — and on site fast for anything physical, usually within about an hour for a true emergency. Quick resolution is what turns a potential disaster into a footnote the guest barely mentions.

Safety

+ Do you handle smoke and CO alarms?
Yes. Working, interlinked smoke and carbon-monoxide alarms are a legal requirement and a safety essential, so we check them at changeovers, replace batteries and units as needed, and keep the records. It's part of keeping your property both compliant and genuinely safe for guests.
+ Who keeps the compliance records?
We do — gas safety certificates, EICR electrical reports, PAT testing, alarm checks and the rest are tracked, renewed on time and stored, so you're always audit-ready and, more importantly, genuinely safe. You can access the records any time through your dashboard.

Cost

+ How are repairs charged?
At cost, itemised on your monthly statement — no management mark-up on parts or labour. Small repairs under a pre-agreed limit are actioned immediately to keep guests happy, while larger works are quoted and signed off by you before we proceed.
+ Do you approve costs with me first?
For anything above a small pre-agreed threshold, yes — we quote it and get your sign-off before spending. Below that threshold we're authorised to fix minor issues immediately so a guest problem doesn't escalate into a bad review, and everything is transparently itemised afterwards.
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Maintenance handled, value protected

£3M

Fully insured, on every stay

Up to £3 million of damage protection on every stay — if a guest damages your property or its contents, we handle the claim and the repair.